ADT® Authorized Dealer Serving Hagerstown & Surrounding Areas
Friendly man chatting with neighbor on the front doorstep
August 04, 2025

What Is The ADT Trusted Neighbor Feature?

ADT’s Trusted Neighbor™ service brings the tradition of supplying a neighbor a key to your home into the digital age. It eliminates the requirement for physical keys or access codes and lets you manage who can access your Hagerstown home and for how long. Find out more about how you can implement it with your ADT home security system and Google Nest cameras. 

How Does ADT Trusted Neighbor Work?

You likely have neighbors you trust to tend to your plants, collect your mail, or exercise your dog when you go out of town. Typically, you would just give them a key to your house. There’s now a better way. Thanks to the innovative ADT Trusted Neighbor Feature, you’ll never have to fret over doors left unsecure or missing keys. 

What you need is an ADT security system, a Google Nest doorbell camera, a an automated door lock, and the ADT+ app that lets everything function in unison. Here’s how it works: 

  1. You give access to a trusted person, like a family member or neighbor, with the ADT+ app.
  2. Next, you define permissions. You can give neighbors timed access, letting them enter and depart during a particular timeframe, or event-based entry. For instance, if a box is delivered, the system can unlock the door to let your neighbor bring it inside once it validates them.
  3. After you’ve set up access, your Google Nest Doorbell employs familiar face detection to verify your neighbor as they come near the door.
  4. Your ADT security system will deactivate the alarm and release the door lock when the individual is confirmed as a permitted user.
  5. You receive real-time alerts as your friend, neighbor, or family member comes and goes. The app also offers a complete history. 
  6. Once the trusted neighbor departs, your smart door lock secures independently to shield your home.

You are able to provide access for anyone you wish, such as a repair person, dog walker, or a partner who shows up when you’re away. This tool is also beneficial during urgent situations, particularly when you’re away. For example, if a water sensor goes off, your system can grant event-driven access so an individual can enter and turn off the water supply. The handy app makes configuring permissions simple. 

Boost Your Hagerstown Home’s Convenience And Security

ADT Trusted Neighbor is a perfect example of how ADT makes life easier and your Hagerstown home more versatile and secure. This tool isn’t just for neighbors and guests, as you’ll enjoy the facial recognition and auto-unlock capability when you’re wrangling little ones or carrying in sacks of groceries. After you're inside, the door automatically fastens behind you.

Request Your ADT Home Security System In Hagerstown With The Latest Features

Experience tools like ADT Trusted Neighbor and Google Nest cameras with a modern home security system in Hagerstown from Secure24 Alarm Systems. A national ADT dealer, we’re excited to deliver the latest technology from the leading name in home security. Call (301) 288-1501 today to begin. Our knowledgeable team can answer any questions about ADT+, Google Nest cameras, and how to get everything working seamlessly.